Customer Testimonials
They truly went above and beyond for me . Kevin Davis was the nicest and easiest salesman I’ve ever worked with always polite kept me constantly updated and always had everything ready to go right when i got there . Would recommend anyone to go see him!
Can’t say enough good things about Kevin Davis, and Ken Ganley Ram. They provided one of those once in a blue moon deals everyone hopes to find when purchasing a new or used vehicle. My personal experience was purchasing a new 2025 Ram 2500 Big Horn Night edition. Nobody could come close to matching their price, and they were more than fair with the value of my truck I traded in. If you want the best price you will find ANYWHERE, honesty, transparency, and an all around great purchasing experience this is your dealership. Kevin Davis went above, and beyond in ... Read More DealerRater - Jul 14, 2025
Service department is awful. Wrote a review on the googles. They replied with the same standard message about calling me to discuss the review. Not only did they not call, they referred to me as Alexiss… My name is Bryan. Goes to show they just can’t ever get it right 😞
No pressure from sales men, very understanding on one’s needs and works to meet the buyers budget
Kevin Davis is a wonderful salesman. He makes the experience buying a car easy. Will definitely be coming back
For getting a car on short notice, Dan handled everything very well. Paperwork process was a breeze and made it fun in the meantime. Usually I dread the process but it was handled very professionally but very much humanizing. Give this man a raise by any means necessary! The car that I got is a 2016 Dodge Journey Crossroad. Very good find from this man! Well done Dan!
The dealership is great but our salesman is super!!! Professional , courteous and very knowledgeable. Took his time to explain everything!!! Recommend Dan Katz to everyone!!!
Kevin Davis was my salesman and he had everything ready when I got there. The car was clean and parked out front, ready for me to test drive immediately. Paperwork was ready by the time I was back from the test drive. Everything was quick easy and painless.
No nonsense, to the point unreal deals; we couldn't be happier with our new Jeep Grand Cherokee 4xe! Daniel Katz and Kenny Irons put the 'dreams in driveways!' See 'em.
Easy buying experience. No pressure to buy. Kevin just listened and did what he could to get me the deal that worked for me. I would definitely tell my friends.
Very friendly, worked with me on payments, Kevin Davis was my salesman, great guy to work with
Great customer service, salesmanship, and straight forward. Thanks to Clinton Watters. I will be back.
I had a great experience in purchasing my new RAM truck. The transaction was smooth and I would recommend them to anyone looking for a new vehicle.
Kevin was a great help. The process of getting a car was stress-free, and every detail about the car was explained well!
Quick and easy. Good selection. Would recommend to anyone looking for a car. Clinton is the man
I absolutely loveeeee this location. Dan and the guys were soooo patient with me. They helped me get into my new 2021.. omgggg im soooo excited i could cry. Thank you!!!!!!
Purchased a beautiful 2022 Mazda MX-5 Miata Grand Touring today, and Don Hull and the Ganley staff could not have been more professional and helpful. Have been going to this Dealership for 7 years and neither sales nor service have been anything less than superlative.
Thankful for the superior expertise of our salesman Dan Katz & truly appreciate the thorough breakdown of financing options with Brandon Taylor-Mitchell ! I’m highly impressed & grateful beyond words!!
Thanks for the amazing service and friendliness of salesman Dan Katz and business manager Brandon Taylor-Mitchell. Through the trade in and buying process of my vehicle. I'm a repeat customer and I trust no one else when I comes to buying a vehicle.
Everyone at Ganley Jeep in Aurora was friendly and helpful. Great experience. Thank you very much!
Buying process was simple and straightforward. Salespeople answered all of my questions and had everything prepared for pickup
Clean and friendly dealership. I've leased 2 vehicles here. Dan Katz was very helpful through the lease buyout process.
Kevin was amazing to work with, answered all my questions and is very knowledgeable on car sales and all the details that come with it. I never felt rushed to make a decision, which I appreciated a lot.
My 2023 Jeep Wrangler 4xehad its main battery go bad after weeks of waiting for the repair [Jeeps supply chain] I decided to trade it in. Cole Morgan from whom I have purchased many vehicles located my new 2024 Jeep Rubicon x. The delivery process went very smooth with the help of Josh my new Jeep was clean and detailed in and out to my specs [I'm very fussy] Unfortunately 23 hours after taking delivery the battery light came on and I had to be towed back to the dealership. At the dealership it started back up with low voltage codes. Matt ... Read More DealerRater - Jul 9, 2024
I traded in my 2014 Ram express 1500 on a 2021 Ram at Ganley Chrysler of aurora, I wish I hadn't. In hindsight, the trade value they gave me was terrible at least 2000.00 less than the Blue Book value. Within the first hour of getting the truck and sliding on a wet street I went to two tire stores and needed new tires, I called the dealer and they said the wear was acceptable. I got a terrible loan rate, which I shopped after and could have saved. The warranty they sold me covers almost nothing. With the amount I'm paying ... Read More DealerRater - Jun 25, 2024
Very friendly, helpful, and extremely professionally I felt well taken care of my entire visit
I received excellent service, especially by Mr Charles Holmes. The team went above and beyond
Kevin Davis was fantastic to work with. He was right on top of things! Love my new wrangler so much!
It was a pleasant buying experience from start to finish. I would consider buying from this dealership again.
Very helpful, knowledgable, and accommodating sales staff. A pleasure to do business with. Highly recommended.
From the time you walk in to the time you leave, everyone we talked to was great and knowledgeable
This was an amazing customer service experience from beginning to end! Kevin Davis really helped me find the vehicle I wanted and spent so much extra time showing me all its features! I was very impressed by the professional and friendly atmosphere of the the dealership and everyone I worked with was excellent!
No issues, straight forward, sales man Dan Katz was great. Would buy from them again
Dan Katz was great!! Would recommend this dealership. Great experience. All went well and thanks
I was new to the country from the UK. I had very few documents to qualify for finance. This dealership helped me through the process and negotiated with the finance department for me. I also got a great deal. Thank you 😀
Was just in for service. Matt and staff always take care of our needs….they go the extra…!
Out of state PA consumer here took a chance and had a 2022 used Mitsubishi Outlander delivered from Ken Ganley Ohio dealership with windshield damage. The SUV minus the windshield is beautiful and I got a good price. The interest rate about 7% with tier 1 credit) but that’s to be expected in the current market for many dealerships. GM Cole committed to make the windshield issue right and reimburse me for replacement. Staff named Brandon was polite and helpful throughout the buying process. and I will give 5 stars/update my review once windshield is replaced and I am reimbursed.
The first impression that I had received was just how friendly the team was. General manager along with the service manager were quite knowledgeable,answering all of my concerns. I have been very impressed by the whole process of buying my vehicle. I would highly recommend this dealership to my family and friends.
Matt Collura was excellent He took care of my problem and got me right on my way
Great customer service and helpful service members. On a side note, if you're going to allow your employees to partake in the snacks and coffee products set out in the CUSTOMER waiting area, you may want to put out enough so that actual CUSTOMERS can enjoy them along with the employees.
Tim Tapscot was very helpful and kind. He was able to meet all our needs
This dealership has the best dependable service department around. With Matt leading a great team, and with the outstanding support from Cole this dealership will thrive!
Wow, I pressed with friendly staff. Probably the easiest car purchase I've ever made.
Great experience! The service representative, Jim Phillips, did an outstanding job and the mechanic did a superb job repairing my vehicle. I will be back for future repairs.
My whole experience was good. I spoke with my salesperson over the phone a couple times, and then the sales manager. We came to an agreement and I came in 2 days later and drove off in me new vehicle. It was really easy.
Brought my vehicle in for repairs. The total owed was a little more than I had anticipated but the cashier, Susan, helped with applying for a card. She was wonderful to work with and very helpful. The employs really made it a great place to go.
Dennis was great and service department fixed issue. Had to go back but ordered part and got me in and out
I’m surprised to see anything above a one star. The service department is terrible. The service manager lies and doesn’t return phone calls, still waiting 48 hours later! They aren’t all for the customer as they say. I will never step foot in that place or recommend to anyone ever again. Worst dealership service I’ve ever dealt with!!!
Dennis Cairns and Brandon Taylor-Mitchell were fabulous to work with. Highly recommend this dealership. True professionals! Absolutely love my new Jeep!!!
Matt in service always takes care of our family’s needs. He always looks out for our best interest! It was a pleasure to work with Don and Brandon purchasing our new jeep! We look forward to our next purchase!
Kenny and Clinton were amazing. Best experience ever. Love my new Compass. Quick and Easy
I purchased my vehicle in Mid-July 2023. Worked with Don Hull. The initial experience was okay. However once the purchase was complete and I experienced a couple of issues with the car the story changed. No sense of urgency to address or resolve the reported issues. now 2 months since taking delivery, I regret this purchase and regret going to this dealer. Should have stuck with Ford.
We had one of the best buying experiences at Ken Ganley of Aurora with our recent pre-owned vehicle purchase. Both Don and Kenny were very helpful and responsive to all inquiries as we were about 90 minutes away and needed as much information as possible. Don even took time to go out in the rain to put a video walk thru of the vehicle both inside, out and under hood. When we were arrived , the vehicle was exactly as described and Don got us thru the purchasing process in a timely and professional manner. The finance manager was also very knowledgeable , ... Read More DealerRater - Aug 18, 2023
great sale person don hull was knowable on every thing enjoyed working with him on getting me a truck
Horrible service, Me and My wife experienced the worst customer service ever, I am a prominent business owner and I would never treat my customers the way I was treated, I went there to purchase a BMW and because I inspected the car and found some problem with the car you tell me that maybe the car isn’t for me.. who tell somebody that, it was disrespectful and racist.. and I would never ever recommend this car lot to any of my friends and partners.and this will not be the last time that you hear from me , I ... Read More DealerRater - May 30, 2023
Friendly, quick response time on all my questions regarding my 2023 Jeep Gladiator! Chris in finance was very helpful and great to work with.
Matt and team handle the recall process with my vehicle excellent and kept me informed all the way through
Very nice team. Great showroom! Friendly people with very comfortable surroundings. I will be bavk.
This was a recall problem.Had to wait a month for parts.Was scheduled for 7:30 AM and didn't get an up date at 1:00 we asked for an ETA and 2:30 we got not quite ready yet.We called at 4:00 and they said still an hour.Were worried about what time they closed.Lucky it was a late day.They had trouble with the repair and I understand that but it would be nice to know it would be late.
Exceeded excellent customer service everyone one I felt with went above and beyond to make sure I left with what I wanted.
Dennis gave great customer service, and buyers should ask for him when needing a new car
Everyone was very nice and extremely helpful with all my needs. Would recommend Ken Ganley to everyone.
I worked with Dan Katz who was outstanding. I was absolutely insistent on a WHITE Jeep Renegade. He found it very quickly and we sealed the deal on Monday March 20th and completed the pickup of it today. Thank you Dan!!!
We had a great buying experience from end to end. They invested time to understand what was most important to us. The team even took time to give us a tour of their newly renovated showroom and office space. No pressure sales with a fun group of people. I believe they operate with a high degree of integrity. We will shop here again.
Quick to check you in and out and comfortable location as well. Will continue to come to Ganley.
Don Hull was a pleasant and knowledgeable salesman. The dealership was under expansion-renovation so the ambiance was lacking.
Dan Katz did a great job! Very quick, thorough and professional. Love my new Jeep! Thank you
The Salesman has long time Product experience and I trust his advice totally in providing the Jeep's configuration . The Dealership always does a wonderful job in having the Jeep in drive away shape.
I was very pleased with the time Josh took to explained everything. I've dealt with the service in the past and was very pleased with the service department.
The Salesman Don Hull was very good at explaining all the different rebates that were available to me and with the overview of my new Ram 1500.
Nice people Nice people Nice people Nice people Nice people Nice people Nice people Nice people
Excellent customer service, very quick with efficient and knowledeable staff. Very easy to get an appointment. I highly recommend.
I had a great experience buying a new car with this dealership. Fast, excellent service made this process very easy.
Sam was an excellent salesman and helped with all of our questions and if he didn’t know the answers being a newer salesman he went to someone for the answers.
Exceptional service from Bobby Cruse. Put the customer first and cared about making sure we were happy 100% with Ganley- not only sales but Service as well
Dealership and in particular salesperson, Don Hull, very attentive to my needs and appreciated me as a returning Jeep customer. Will definitely return for my next lease or purchase.
One of the best experiences at dealership. Customer service was very thorough and down to earth. Dan Katz and Adrienne are the bomb!!!
The easiest new car buying process I’ve ever gone through … a few texts … quick in store … bada boom bada bing
Great service and the whole process was quick and painless. Got a good deal on my trade in and a great price on the car I bought.
I visited this dealership on Saturday, 5-7 and found the entire team to be professional, courteous and focused on my needs. It was refreshing to visit a dealership and never feel pressured in any way. Beyond broad product availability, the care of all team members was exceptional. Thank you, Bill G.
Salesman Josh was very pleasant to work with. No pressure. Rest of team as well.
We’ve worked with Dan Katz since 2015 and Jeep of Aurora. Always great service and help. This is our 3rd vehicle with them!
Very nice, very knowledgeable, and great staff to work with to buy your new car!
Easy and fair to work with. I would recommend to friends and family members for sure.
I got the truck of my dreams and have to thank my salesman Jason for all the help! He really made it so easy for me, we worked out everything over the phone and I was in and out of the dealership in under an hour. I highly recommend him!
John Beaver was so helpful and got everything I was looking for in my new Jeep. Told him what was important to me and he made it happen
Excellent experience. Fair and no pressure sales tactics. Truly appreciated his authenticity and transparency in our transaction. John is truly an asset to Ganley in Aurora!
Awesome experience in getting my new truck. Highly recommend. Everybody I worked with was very knowledgeable and took the time to make sure I understood everything.
John was amazing! Very knowledgeable and courteous. Went above and beyond to assist us in our purchase while helping us get out of another car. I would recommend him to all of our friends and family. Great experience!
I ordered a car part online. They canceled my order. This is not a problem if they refund the purchase. Is October 5th and no refund. I will dispute the charge. I believe this is how they handle all their business. No customer service, no communication, take your money and try to screw you.
Don Hull was very helpful, knowledgeable & professional. I felt very comfortable working with him. There was no pressure at all. He spend all the time I needed to learn the ins & outs of my new car.
Beware of less than professional business practices when buying a car from them. Talks a good game at first, but very difficult to get a straight answer on the availability of the car I was interested in buying as time went on. Made plans to look over & drive the car, but I wasn't prepared to have the car sold to someone else when I got there. 45 minutes there and 45 minutes back wasted. Car goes back up for sale 3 days later, so I follow up with offer to place deposit, but salesmen says the sales manager won't allow ... Read More DealerRater - Feb 20, 2020
Great experience. This was our 2nd trip back for a 2nd Jeep because they are so great. We live over an hour away and they took the liberty of prepping as much as they could before we got there which was much appreciated. They price to sell and are the most competitive priced vehicles I've seen. Truly hassle free. Don't feel like your sold to. They want to get you in a car that's right for you. Shout out to John Beaver on the sales team and Christian on the finance team for making it so seamless ... Read More DealerRater - Feb 19, 2020
The dealership is awesome the people are so friendly and the service was great The people at the dealership will work with you and give you the best deal available I will recommend this dealership to all of my friends thank you Chrysler for my new car
Mr. John Beaver was super helpful, nice and courteous, he let us take a longer test drive, told the truth and gave us an honest answer when we asked the hard questions. Everyone else there was super nice as well, and the process didn't take as long as other dealerships did. I had my first real car buying experience here, and truthfully, it was so nice. I would recommend them in a heartbeat! 🙂
This is the 19th Chrysler/Jeep vehicle we've purchased with Don Hull over 30 years living in Northeastern Ohio. We keep coming back for Don's outstanding service and friendship.
Terrific dealership sales, Don Hull and service dept too always there when I needed them. Never turned me away for the silliest questions . Ask for Don Hull he will get you the car you want.
Don Hull did a great job and was very thorough with the process . I would recommend him and the dealership to others in the market
Had a limited time to bring in my daughter’s car as she was home from college for just the weekend. There were real concerns with her safety driving the car. Ganley took on the short window of time to address the concerns and did a great job fixing the problems. I appreciated their work to ensure her ongoing safety..
Went for an oil change and tire rotation and the services were done professionally and efficiently. Matt Collura and his staff have always treat us incredibly well!!